Customer support

JOB POSTING #4 — Professional LONG

Trucking Solutions is an American-based company that values a culture of growth, development, and internal promotion. We are a dynamic, growth-oriented, USA logistics company. With over 5 years of working in Lviv, we have rapidly become an industry leader through our quality of service in the transportation industry. We have been recognized by numerous organizations for our commitment to safety, customer service, and innovation.

Position Overview:

The Customer Service Representative (CSR) will take incoming calls, receive orders, schedule daily deliveries, and address customer issues as they arise. The CSR must have extensive knowledge of the service area, preferably in the transportation and construction industry. Must have basic computer skills and the ability to learn all software related to the position. Must be highly motivated with a strong sense of teamwork and be able to build strong relationships with drivers, clients, and customers.

Key Responsibilities (Essential Duties and Functions)

• Intake and verify orders via centralized call center with high call volumes
• Maintain a pleasant and accommodating demeanor over the phone and always demonstrate a positive and professional attitude with customers, drivers, dispatchers, salesmen, etc.
• Aggressively seek timely solutions to developing problems while fostering lasting business relationships with our customers
• Schedule, dispatch, and control the appropriate level of drivers required to satisfy customer demand while maintaining safety and efficiency goals established by the company
• Attention to detail is imperative to accurately record delivery and product information into a command dispatch system with the ability to negotiate delivery times with customers
• Must be able to perform in high call volume situations while multitasking with team members in the office while sitting for long periods

Requirements

• Display a professional and courteous attitude to co-workers, supervisors, and the general public at all times
• Must be willing to work nights and weekends when necessary
• Willingness to work in a team environment and assist co-workers or supervisors with other duties as required
• Timely and regular attendance is an expectation and essential function of this position
• Employees will be held accountable for adhering to the workplace schedule

Knowledge/Skill Requirements

• Ability to speak, read and write fluently in English
• Demonstrates ability to multi-task and prioritize workloads in a fast-paced environment.
• Demonstrates ability to communicate effectively with all departments and customers on the phone and in person.
• Detailed-oriented and thorough in all duties.
• Excellent organizational, customer service, and telephone skills.
• Strong written and oral communication skills with high attention to detail.
• Ability to work well in a high-stress environment.
• Ability to perform well in a small team environment.
• Ability to deal with problems as they arise professionally and courteously.

What Gwynn Logistics Offers You

• A culture that values opportunity for growth, development, and internal promotion.
• Highly competitive base pay.
• Official Employment.
• Working in a brand new office with the newest technology

Gwynn Logistics is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete this online application and a manager will contact you if you meet our requirements. Thank you for your interest in Gwynn Logistics .