IT System Administrator/ Help Desk Engineer

Examples of responsibilities:

• Setting up new workstations and configuring PCs (Windows & macOS)
• Install and configure necessary software and functions according to specifications
• Installation and maintenance of MS Office suite
• Setting up and maintaining office network equipment: switches, wifi devices, printer/ scanner, telephones etc
• Setting up and maintaining servers (VMWare ESXi cluster);
• Maintenance of backup and monitoring systems (Veeam Backup);
• Helpdesk and end-user support:
• >>respond to the incident (issues/ questions) and offer an immediate fix or develop a resolution plan;
• >>conduct basic troubleshooting AND solve common problems such as username and passwords issues, menu navigation, verification of hardware and software, installation issues, and setup;
• >>using MSP software create and manage ticket records for each incident;
• >>follow escalation protocol and log and escalate an issue to a more senior engineer or 3rd party product support.

Requirements:

• Degree in IT System Administration or similar
• 1+ years of commercial experience as System Administrator/ Engineer;
• Strong knowledge of Windows suite (including Office 365), Linux and macOS (maintenance and configure);
• Understanding of standard operating and technical diagnostics procedures;
• Knowledge of network technologies including TCP/IP, DNS, DHCP, VPN, VLAN, RDS etc)
• Administration skills of Active Directory Domain Services, BitLocker;
• Knowledge of VMWare, FreeNas, Veeam;
• English: intermediate + (both spoken and written)
• Knowledge of ConnectWise Manage or similar MSP software would be an advantage
• The capacity and interest to learn new and emerging technologies

Nice-to-have knowledge of:

• Microsoft Azure and other Cloud products
• Information security systems and protocols
• Hardware market offering (both small and large network devices, PCs/ laptops)
• Software market offering  (ie accountancy software suite,

 What we offer:

• Competitive salary (will depend on the skills and experience of the candidate);
• Paid annual leave;
• Training
• Opportunities for professional development and personal growth
• Becoming an integral part of a small but dynamic team

Set up:

• Mon-Fri 11am- 8pm
• Work from home (equipment provided)