Trainee NOC Engineer (IRC133876)

GlobalLogic Ukraine is inviting a Trainee NOC Engineer to join its Lviv office.

Customer is a recognized leader in the OTT TV (Over the Top TV), OVP (Online Video Platform), EdVP (Education Video Platform) and EVP (Enterprise Video Platform) markets.

We are looking for a motivated and proactive NOC Engineer to join our growing team.
The team is responsible for providing ongoing monitoring support to multiple high-loaded environments.
Utilizing knowledge of the customer environment, the team delivers timely and high-quality incident resolution process.
We are focusing on root cause analysis, prevention measures, and knowledge transfer.

Tools/solutions that are used in the project:

Linux and Windows servers on-premises and deployed in the cloud environments (AWS).
Apache, Nginx, IIS, MySQL, MSSQL, Couchbase, ElasticSearch, Redis, Memcached, Sphinx, RabbitMQ, Celery.
Components on C++, JAVA, PHP, Node.js, Python.
CI/CD toolset: Jenkins, Git, Ansible, Chef, Terraform, CloudFormation, Docker, Kubernetes

Monitoring solutions used in the project:

– OpsGenie alerts and incidents management platform
– Prometheus, Grafana, ElasticSearch, Kibana
– AWS Cloudwatch for native AWS environments events collecting
– PRTG
– External availability monitoring using Dotcom-Monitor
– Witbe robots for FE end-to-end scenarios monitoring
– Youbora for end-user experience analytics
– Logz.io as central logs and traffic aggregator

Requirements:

• Hands-on experience in Linux servers admnistration, networks and tech support of web applications
• English language skills (at least intermediate spoken and written level)
• Eager to learn and great customer service attitude
• Strong troubleshooting and problem-solving skills
• Ability to work in shifts after trainee program

Preferences:

bash scripting, DevOps Tools, Kubernetes, Ansible, Chef, Python, Docker

Responsibilities:

NOC engineer responsibilities

–    Network, Infrastructure, Services monitoring
–    Respond to incidents according to the incident management policy
–    Finetune checks and alerts thresholds
–    NOC toolset maintaining
–    Service monitoring during the maintenances
–    Performance reports (i.e. uptime, response times and services status)
–    Production quality control (end-users service level monitoring and ability to check it after changes take place)
–    Keep and update a directory of all 3rd parties (store partners contacts and keep escalation schemas up to date)
 
NOC department responsibilities

–    One focal point that always knows the service level and issues status
–    Drive to continuous improvement between all departments on monitoring needs
–    Defining reliable and preventive monitoring requirements as part of the product development life cycle
–    Drive to run recovery procedures that regain service as soon as possible
–    Communication, coordination, collaboration

We offer:

• Interesting and challenging work in a large and dynamically developing company

• Exciting projects involving the newest technologies

• Professional development opportunities

• Excellent compensation and benefits package, performance bonus program

• Modern and comfortable office facilities