Senior Talent Success Lead (ID 73173)

WE ARE

SoftServe is a place where talent meets opportunity and people have everything they need to pursue their passion. Here you can find a culture that inspires creation without pushing. We are community-driven by people like you. SoftServe isn’t just about technology — it’s about open-minded people who love technology and have everything they need to pursue their passion to innovate.

As a Talent Success Lead (Resource Manager), you will be responsible for leading the process of resource tracking all through the location. This is a hands-on role that includes interacting with employees, project managers, and the company leadership team.

Talent Success Lead (TSL) also manages tools, data, and reporting pertaining to resource management of the company staff, including capability, availability, and data utilization. Moreover, this role works hand in hand with Recruiting in screening prospective resources into each practice.

YOU ARE

• Having 2+ years of experience with facilitation, coordination, scheduling, and managing of internal and external resources, or similar role (Recruitment, HR, etc.)
• A candidate with a Bachelor's degree or higher
• Possessing a deep understanding of IT outsourcing industry
• Demonstrating a high level of analytical and problem-solving skills in managing complex tasks and situations
• A holder of excellent organizational skills, unflagging attention to details, and demonstrating a commitment to the accuracy and completeness of the information
• Able to independently manage priorities and resources in a high volume, client-driven environment
• Showing service-oriented and responsive attitude
• Experienced in Microsoft Office suite, in particular, Excel, Word, and Outlook
• Demonstrating excellent written and verbal communication skills and well-developed interpersonal skills
• The one having Intermediate+ English level

YOU WANT TO WORK WITH

• Managing release to reserve process, making decisions on the acceptance
• Assuring load, managing tasks assignment for employees in reserve, and making dismissal decisions
• Managing retraining process and internal projects
• Managing reserve cost-effectiveness
• Consulting and supporting company management to ensure the best quality of collaboration with staffing
• Keeping stakeholders updated regarding staffing capabilities in location
• Participation in staffing strategy development for specific projects and positions in the location
• Analysis of reserve quality and amount of available vacancies for the external search for skills which cannot be gained internally, making the decision on hirings
• Recommendations about employees availability in reserve for open vacancies by providing extensive information about a candidate, timely react to staffing needs, changes
• Managing potential apprentice needs and tracking apprenticeship vacancies
• Taking care of employees' retention processes in location. Promotion existing processes (rotation, retraining) and creating new ones
• Managing salaries
• Investigating, creating, and applying best practices for staffing speed upon location/in the Company
• Driving initiatives in the Company to improve staffing and resourcing processes

TOGETHER WE WILL

• Collaborate with a great team!
• Work in one of the biggest global IT companies with Ukrainian roots having a unique corporate culture that combines a professional business approach and highest standards of doing business with a strong focus on people development and building trustful relationships
• Enjoy flexible working hours — whether you are a morning bird or a sleepyhead, it is ok with us
• Care about your individual initiatives — we are open for them, just come and share your ideas