Customer Support Consultant (fluent English and Russian)

Join our SupportYourApp team as a Customer Support Consultant and provide high-level quality support for famous IT-companies from all over the world.

All you need is:

• Fluent English and Russian;
• Analytical & Research Skills;
• Customer-oriented and responsible attitude.

Will be a great plus:

• Experience with CRM systems;
• Experience in Customer Support;
• Experience with native speakers;
• International exchange programs participation;
• Stress resistance.

What You’ll Be Doing:

• Resolving basic to complex support issues for customer inquiries received via omni-channel support (emails, live chat, and calls);
• Becoming a product expert and providing documentation updates to our knowledge base;
• Ensuring customers' satisfaction;
• Communicating with developers from various IT-companies.

We offer you:

• Fixed or flexible schedule;
• Competitive compensation;
• Paid intensive training and trial period;
• Great management with no bureaucracy;
• Good bonuses for referring friends (referral program);
• SupportYourApp Medical Policy;
• Various sports events and teambuildings;
• Occasional business trips.

Who are we?

SupportYourApp is a leading customer support outsourcing company. We work with 30+ countries and speak in 40+ languages. There are amazing startups as well as leaders of IT industry among our clients. Grab your chance to join them, and send us your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com