Client Success Manager

An exciting job opportunity to work for a constantly-growing international software reselling company.

We are looking for a passionate Client Success Manager who will partner with and ensure the long-term success of our clients.

You will be responsible for developing long-term relationships with your portfolio of assigned partners, connecting with key business executives. You will liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

Job location: Lviv, Ukraine
Job type: Full time
Job level: minimum 1 year experience

Requirements:

• At least Upper Intermediate English;
• Proactive, organized and open-minded employee with potential to grow;
• Professional communication skills;
• Stress-resistance and ability to solve conflict situations;
• Experience in Customer Support or Sales will be a plus;
• Confident PC user;
• Experience in e-commerce will be a plus

Responsibilities:

• Existing accounts maintaining and new accounts leading;
• All types of clients requests handling and interaction with other company departments in order to solve current clients questions;
• E-mail correspondence handling, reports preparation;
• Corporate clients interaction and communication;
• Identifying and resolving urgent issues to maintain a high level of client satisfaction and customer retention;
• Qualifying opportunities to develop relationships with existing clients for revenue growth;
• Sales data and related information analysis;

What we're offering:

• $ based salary;

• Benefits package: Yoga, English classes, Sport Classes, Dental Insurance and Daily Office Meals;

• Comfortable office located in the city center (Shevchenko Avenue);

• Mentorship and career growth opportunities;

• Fully paid sickness leave;

• Annual vacation of 14 working days and UA public holidays days off.

If you are interested in our job offer, please send your CV in English at Отправить резюме

Confidentiality of all applications is assured!