Retail Business Support

Description

•Resolve Customer requests received via all mediums (phone, email, fax)
•Be the first point of contact for Business Customers
•Work with the new digital live chat channels (both through the website and the mobile application)

Profile

•Liaise between customers and supply chain departments in coordination of delivery process
•Communicate to customers order and delivery status and any changes in the confirmed and promised delivery dates, agreeing changes or cancelling the sales order
•Support in the resolution of delivery queries
•Bid and Tender
•Contract Management
•Pricing

Offer

•Master Data Set-up and Amend
•Data Integrity Management
•Enforcing company’s policy and contracts
•Ensuring compliance (Data privacy, trade compliance, SDS, etc)
•Troubleshooting