NOC Engineer

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients who are hedge funds and other investment firms. We have grown 100% year over year since inception through our uncompromising focus on service.We value ownership, execution, growth, and intelligence. We are looking for people who can thrive in and contribute to this environment while putting the customer first.

What you will be doing:

• Resolve alert tickets and assist any escalations for other departments.
• Design monitors to look for problem conditions in customer environments.
• Communicate with vendors and customers as a point of contact.
• Design scripts to address faults automatically.
• Recommend and improve processes to drive better outcomes.

What we are looking for:

• 5+ years of general IT experience primarily in server, infrastructure support, and networking/circuits
• 2+ years of NOC experience, including knowledge of ITIL-based Service Operations
• Strong knowledge around RMM tools such as ConnectWise Automate, SolarWinds, Nagios, CloudWatch, or Zabbix

Technical requirements:

• Development of Monitoring Technology & Automated remediation of alerts
• Microsoft Windows Server
  • All feature roles, including physical server support
• OS & App Patching, OS Upgrades, Failure Remediation
• Cloud Products & Technologies
  • Microsoft 365, Azure, SharePoint/OneDrive, Exchange Online, Amazon AWS
  • Identity Management, Authorization, and Security (Azure AD, Okta)
  • EMM/MDM tools (InTune, AirWatch)
  • Backups & Disaster Recovery
• E-Mail Technologies
  • General Mail Flow Troubleshooting, Archiving, Retention, Compliance
  • ProofPoint, Mimecast, Global Relay
• Server & Trading Applications
  • Citrix, Microsoft SQL, Bloomberg
• Networking & Security
  • Strong Comprehension of network protocols (TCP/IP, VPN, DNS, DHCP)
  • Strong Diagnostic toolkit in Layer 1-3 functionality
  • Cybersecurity – Firewalls, Antivirus, Defense-in-Depth
  • Network Vendors – Palo Alto, Cisco, Meraki, Ubiquiti

What would set you apart:

• Experience working in an MSP/Consultancy environment
• Experience with related tools such as OpsGenie, PageR Duty, PRTG; Scripting with PowerShell, Automate Script, and Azure Functions.
• A degree in a relevant field (Computer Science/Computer Engineering)

Apply now! 

Here:

https://atlas-technica.breezy.hr/p/5a690e0fc18c-noc-engineer/apply