Tech Support Engineer (English language)

WOW24-7 is an international outsourcing company, based in Kyiv and Lviv. We provide quality customer support services for businesses around the world. Also, we represent Ukraine in the global market as a reliable outsourcing partner.

WOW24-7 collaborates with companies from Israel, Germany, Denmark, Switzerland, Netherlands, Sweden, Canada, the USA, etc. Our clients are from 19 countries.

Now we are looking for a responsible Tech Support Engineer to join our team.

Requirements:

1. STRONG understanding of how internet flows, able to at least explain (in very basic terms) how a network works;
2. Being able to deduce via troubleshooting or questioning if the customer’s internet is having problems in order for our devices to get connected;
3. STRONG understanding of how WiFi works;
4. Knowing the difference between 2.4ghz and 5ghz bands;
5. Ability to ask line of questions to determine if WiFi issues at the customer’s location is disrupting our nodes.
6. Proficiency fluency and functional literacy in English.

Responsibilities:

• Assist customers to configure their devices over the phone or by email;
• Assist resolve devices issues with connectivity to wifi or cellular gateway;
• Provide assistant on how to questions.

Conditions of work:

Mon-Fr-16:00—00:00.

We offer:

• Comfortable and quiet workplace;
• Competitive salary, fixed in US dollars;
• International client cooperation;
• Friendly staff and corporate events;
• Fruit days in the office;
• Stable environment and career development opportunity;
• Social package, paid 18 working days vacation and sick days.