System Support Manager/PM Assistant

Requirements:

• Good command of English: Upper - intermediate level and higher of speaking and writing
• Good communication skills
• Experience with using CRM systems
• Experience with customer support
• Experience with task trackers
• Basic understanding of web product development
• Basic HTML knowledge
• Basic knowledge of Google Analytics
• Technical education as a plus
• Ability to work both individually and within a team
• A quick mind
• Problem solver and a very responsible person

Responsibilities:

• Support of business users (internal) via various communication channels
• Assistance to business users with using the system
• Providing education and onboarding to users
• Collecting own feedback/users experience and passing to the team
• Monitoring system's activity, reacting to any issues or suspicions
• Writing manuals
• Solving of any technical and organizational issues

We offer:

• Working in a successfully dynamic international company
• Competitive salary
• Paid sick lists and vacations
• Medical insurance
• English courses
• Flexible work schedule
• Work with a professional team
• Friendly atmosphere
• Corporate events
• Cozy office in the city center