SAP FICO Project Manager

For international company with office in Lviv we are searching for qualified candidates.

POSITION’S KEY RESPONSIBILITIES

        Operational Responsibilities:

• Resolves SAP requests and incidents reported by users;
• Finds solutions for complex, atypical incidents;
• Collaborates with other IT support teams to resolve client requests;
• Analyzes the needs of incoming requests  and handles the creation of functional specifications to be sent to developers;
• Creates document (Estimate) with hours/costs spent on each request for CP / DEV SAP FI / CO;
• Handles project management of open and assigned requests;
• Creates and updates work procedures;
• Actively participates in the continuous improvement of SAP processes helping to streamline activities;
• Provides IT support on operational workflow and testing/implementation solutions;
• Travels to other sites to provide SAP support to users, build and strengthen inter-departmental relationships;
• Ensures the quality of IT service provided as per KPIs;
• Monitors the client platform to resolve all requests according to SLA;
• Plans, organizes and monitors the activities in each project, reports status of ongoing projects and on-time delivery;
• Provides prompt IT support to users with a positive attitude and professionalism;
• Communicates in a positive, professional and efficient manner to resolve users’ requests

JOB REQUIREMENTS

        Compliance with Company’s Internal policies, regulations and working procedures:

• Employee will rigorously follow company’s Internal policies and working procedures, as regularly communicated and/or available on company’s intranet/website and OBSYS’ application.
• Employee will comply with company’s Internal regulation and Individual Employment Contract.

University degree/Foreign languages/Technical expertise: 

• Education level: higher education, in IT.
• Foreign languages: English – minimum B2 level, French – minimum A2 level is an advantage. 
• Technical skills: Solid knowledge of SAP, basic knowledge of Microsoft Office, fundamental knowledge of project management.
• Software used: Suivi Etudes.
• Compliance with SLA (service-level agreement).

Experience: 

• At least 2 years experience in IT (SAP area of expertise) and team management.

Core competencies:

• Understanding users’ needs;
• Planning and organization / Meeting deadlines;
• Time management / Ability to prioritize activities;
• Involvement in continuous improvement of internal processes; 
• Collaboration with clients and suppliers;
• Communication skills;
• Results oriented / Perseverance in achieving results;
• Ability to manage users and crisis situations;
• Positive behavior and attitude; 
• Self-management (emotional control);
• Analysis and synthesis; 
• Attention to detail;
• Adaptability;
• Diplomacy;
• Problem solving;
• Responsibility;
• Proactivity;
• Teamwork.