Systems Engineer #10518

Purpose of the job:

Responsible for fulfilling requests from development teams for service, and will act as a 3 line of support infrastructure.

Responsible for support and maintenance of complex solutions using standard technologies and practices.

MAIN TASKS AND RESPONSIBILITIES:

• Work well within a distributed team and with external teams building on shared goals and concerns, team player attitude is an absolute must
• Assist other departments in engineering highly scalable solutions for new and existing services
• Participate in designing innovative solutions to improve current procedures.
• Manage multiple projects with various priority levels and time lines from start to finish
• Act as escalation point for internal support departments in resolving a wide variety of customer facing issues regarding environment deployment, service issues, and technical questions
• Consistently meet deadlines for complex issues and new projects involving multiple teams
• Demonstrate best practices in all aspects of administration
• Continuously stay abreast of new developments in supported operating systems to ensure consistent compatibility with established infrastructure
• Deliverables
• Assist development teams in deployment and provisioning strategies and automation
• Document and maintain installation, provisioning, security and configuration procedures.
• Investigate and troubleshoot hardware, software and networking issues and failures.
• KPI
• Client satisfaction
• Quality of service
• Communicate effectively, both orally and in writing for technical and non-technical audiences;

EDUCATION, SKILLS AND EXPERIENCE:MUST HAVE:

• 5+ years of applicable experience with Linux/UNIX systems in a production environment
• Minimum of 2 years’ experience working with Docker (Engine, Compose, Swarm, Networks, Storage, Images, etc.) and Docker Management Utilities (Docker UCP, Rancher, Kubernetes, etc.)
• Experience working with virtualization technology. (VMWare, OpenStack, AWS, Azure)
• Understanding of basic network concepts, familiarity with TCP/IP and VLAN functionality
• Strong understanding of universal network services (DNS, HTTP, SNMP)
• Knowledge of one or more scripting languages (Bourne shell, Ruby, Python
• Detail oriented, self-motivated, proactive, and accustomed to searching out best practices and solutions while adding to the team's knowledge
• Strong understanding of the kernel and user land environments
• Ability to automate solutions to repetitive problems/tasks
• Demonstrative written and verbal communication skills to audiences with a wide variety of technical knowledge
• Very strong troubleshooting skills towards root cause analysis and practical issue resolution