Customer Support Representative

Hello!
It’s DexDigital life chat :)

What’s new?

Our team is looking for a Customer Support Agent who is committed to ensuring our English-speaking customer loyalty. We need you to keep improving our business, and in our turn - we will provide you an opportunity to grow as a Supervisor / Shift Manager, and more.

What’s about your company?

We are a product IT company, operating for 5+ years. Everyday customer issues come throughout our education sphere product, which we develop, promote and administrate.

Here we are:

Instagram — DOU — Facebook

Okay! And what are my main duties?

• resolving requests of customers via emails / live chats (70%) and calls (30%) - no cold calling;
• creating a positive client experience in the long-term;
• working with CRM and client database;
• interacting with other teams.

Which competencies should I possess to apply?

• written and spoken English B2-C2;
• experience in Support / Sales / English Teaching from 6 months;
• empathy, customer-focus, attention to detail;
• ability to work in a high-loaded atmosphere;
• preferred experience with CRM systems.

Why DexDigital is the company I'm looking for?

• unique long-term perspective experience with global markets;
• open environment and possibility to make your input to it;
• covering the cost of training;
• flexible schedule - 3 mixed shifts (7:00 - 15:00; 15:00 - 23:00; 23:00 - 7:00), 2 night shifts per week;
• taxi to the morning and from the night shift;
• 10 vacation days and 5 days of sick leave per year;
• corporate library and speaking clubs;
• medical insurance;
• board games and team active weekends;
• snacks and fruits, pizza-day;
• office near Teatralna / Zoloti Vorota.

Looks interesting to me!

To apply, send us your CV with your salary expectations and we will discuss the details :)
Have a wonderful day!