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Customer Support Manager (remote work)

40 500 ₴   + quarterly bonus
R&C Kyiv Group LLC
2 года назад
03 августа 2021
Днепр

We are looking for a motivated and experienced customer support manager to lead our customer support department. The customer support manager will be responsible for driving superior customer support to our customers through policies, procedures, and setting of goals. You will be up-to-date on industry products and trends, and train staff accordingly.

The ideal candidate will have proven experience working in a customer support position, show excellent leadership and interpersonal skills, have great communication skills, and be a role model and mentor to staff.

Customer Support Manager Responsibilities:

  • Managing the customer support team’s day-to-day functions
  • Responding to escalated customer support issues
  • Implementing customer support processes to enhance customer satisfaction
  • Formulating and revising customer support policies and promoting their implementation
  • Informing the team of all new information related to products, procedures, and trends
  • Working on getting customers' feedback and reviews
  • Assessing support statistics and preparing detailed reports on the findings
  • Interviewing and hiring new employees
  • Overseeing and evaluating the team’s ongoing performance and deliverables
  • Delivering performance evaluations and following the KPIs/bonus process according to company policy
  • Managing the budget of the customer support department

Qualifications / Experience:

  • BA/MA degree
  • 2-3 years of Customer Support Manager
  • Excellent English Communication Skills Verbal And Written
  • The ability to multitask and be flexible in day-to-day functions
  • Highly organized to handle large volumes of work
  • Be a team player
  • Pays close attention to detail
  • Experience with cross-functional collaboration in multicultural team
  • Effective interpersonal, teamwork and organizational skills with Remote Employees and Virtual Teams

Company will provide:

  • Join to fast-growing international business
  • Enjoyable working environment and friendly team of highly qualified specialists
  • Flexible work schedule and remote work
  • Trial period: 3 months
  • Salary on trial period: 1000 dollars US + quarterly bonus
  • Salary after trial period: 1500 dollars US

Zhanna Balabaniuk

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