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Customer Support

Talent Connect
2 года назад
26 августа 2021
Киев

SELECT * is a recruiting company that professionally searches for and selects highly qualified specialists in Ukraine and abroad. Currently, we are looking for Customer Support for Readdle, which will work with one of their products - PDF Expert.

PDF Expert is a PDF editing app for iPhone, iPad and Mac. It allows a user to read, annotate and edit PDFs, change text and images, fill in forms and sign contracts. PDF Expert was initially launched for iOS back in 2010 for the first iPad and is now supported on iPhone and Mac.

Requirements:

  • Upper-intermediate English level.
  • Problem-solving skills.
  • Good business communication skills.
  • Ability to work according to a flexible schedule.
  • The persistent interest in software is a plus.
  • Geeks are welcome ;)

Responsibilities:

  • Provide customer service through email and be ready to assist 40-60 users per day.
  • Report and escalate requests to Quality Assurance and Development teams in order to improve the overall quality of Readdle products.
  • Prepare product overview by collecting and analyzing customers' needs, user experience, and the workflow.
  • Contribute to team efforts to maintain the quality of Readdle products.
  • Develop and maintain in-depth product knowledge and be on top of industry trends to provide top class service.
  • Keep our end-user product documentation up to date.

Working schedule:

Customer Support has 5 workdays per week.
Working week will be starting from Tuesday through Saturday or from Sunday through Thursday according to the shifts. Company has day shifts 9:00 - 18:00 and afternoon shifts 16:00 - 00:00.

Here is an example of the current schedule for clarity:

Sun: 9:00 - 18:00

Mon: 9:00 - 18:00

Tue: 9:00 - 18:00

Wed: 16:00 - 12:00

Thu: 16:00 - 12:00

Fri: day-off

Sat: day-off

Company offers:

  • Opportunity for career growth;
  • Flexible working schedule; 
  • Remote or office-based work;
  • Technical equipment for work - laptop, etc. 
  • Medical insurance, opportunity to buy iOS, Mac devices with up to 40% less cost and other benefits generally supplied by company policies. 

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