Technical Support Specialist

We are excited to invite Technical Support Specialist with relevant background to apply for the role in our Integration Department. 

Technical Support Specialists is responsible for a full customer support service of our current partners integrations.

 To succeed in the advertised role, you have:

• To be a proactive and client-oriented person with strong work-ethics

• Effective communication skills with a proven ability to troubleshoot

• At least Upper-intermediate level of proper written and oral English

• Strong desire to develop and learn quickly

• Knowledge of XML/JSON

• Knowledge of Git

• Understanding of API protocols

• SDLC knowledge

• Ability to have obligatory 2-3 remote night shifts per week

Would be beneficial to know:

• Knowledge of the iGaming industry

• Experience working with Jira and Atlassian stack

• Basic knowledge of the QA process

• Previous experience in relevant position

• Experience with monitoring systems

• Experience using Scrum/Kanban with basic project management skills

The importance of the role is in:

• Understand and analyze issues, be able to find appropriate solutions

• Integration protocol testing

• Second level customer support

• Delivering excellent customer service with 5 shifts a week

What you get in return:

• Competitive salary fixed in USD with yearly performance reviews

• Transparent bonus system on a quarterly basis

• Private Entrepreneur formalization

• Full taxation coverage from the company’s side

• Flexibility in your schedule (you decide when it is convenient for you to come to the office as long as it does not cripple down our development plans)

• Remote work

• Medical Insurance for you and your +1

• Special Life Event financial support

• Unlimited paid vacation leave and Ukrainian bank holidays

• Unlimited paid sick leave in case of necessity

• Development courses/training reimbursement

• Online Corporate English classes

• Corporate team-building events, corporate parties

• Employee Referral bonus program

• Opportunity to visit our corporate gym

• The kitchen as it should be: unlimited fruits, fresh vegetables, snacks, tea, and coffee in the office with soul and spirit

If the job description rings a bell — take an action and apply! Looking forward to welcoming you to the iGaming world! 

Covid-19 times vs Playson
As an Agile Company, we were amongst the first ones in Ukraine to have transferred to remote work in mid-March 2020. Thanks to flawless communication and Scrum processes, we managed to maintain and even increase our productivity whilst working remotely — and we are super proud of that.
What does it mean for newcomers in Playson?
We hire employees for full-time remote work from all over Ukraine.
In case you decide to work remotely forever — it is totally fine with us.
In case you decide to work in our office in Kyiv or occasionally visit it- great news! We have renovated and transformed it to a co-working style so that our employees can have a hybrid choice of work-mode ( mixing work at home and in the office just for a change)
During pandemic times we make sure that your first days and weeks in Playson are as convenient as possible:
- technical equipment is delivered to your home address wherever you are in Ukraine
- adaptation and onboarding on an immaculate level will make no difference in joining the company remotely.

Ambitious goals request the ability to quickly maneuver through changes in the world. Playson is all about that.

Join us today! For any additional inquiries please email us at Отправить резюме