Поиск работы на robota.uaukraine

Эта вакансия уже завершена

Вакансия закрыта

Customer Service Representatives with fluent Polish and English languages

DiPocket Limited
2 года назад
27 декабря 2021
Киев

DiPocket Limited, a fintech company , is looking for  Customer Service Representatives who speak fluent  Polish and English languages to join our growing Kyiv based team. 

Main goal of the position: Provide 1st line support to customers on registering in the apps and using payment solutions

What we are offering

  • Work in a stable company over unique projects
  • Competitive compensation
  • Friendly work atmosphere in a supportive team
  • Training and development tailored to help you to achieve your upmost potential
  • Opportunities for career and professional growth
  • Annual performance and salary reviews
  • Additional health insurance

Your responsibilities will include

  • Ensuring excellent service standards and customer experience
  • On-boarding of customers based on the Company's due diligence requirements (verification of personal data and documents) 
  • Handling and resolving mobile applications and product usage queries (payment cards, money transfers)
  • Dealing directly with Customers by telephone and email
  • Escalating requests and unresolved issues to the appropriate team members
  • Keeping records of any interaction with Customers
  • Following communication procedures and policies

Your profile 

  • Friendly, positive and organized person excited to help Customers
  • Polish and English language skills (upper intermediate level and higher) 
  • Strong verbal communication skills along with active listening
  • Basic MS Office software skills
  • Experience within a call center or customer support is an advantage but not necessary
  • Flexible in terms of working hours (3 shifts, 24/7, maximum of 40 hours per week, ability to work at night shifts)
  • Minimum secondary education degree

If this sounds like the role for you, we look forward to hearing from you.


Akvile Juskeviciene

Похожие вакансии по городам:

Похожие вакансии по профессиям: