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DiPocket Limited, a fintech company , is looking for Customer Service Representatives who speak fluent Polish and English languages to join our growing Kyiv based team.
Main goal of the position: Provide 1st line support to customers on registering in the apps and using payment solutions
What we are offering
- Work in a stable company over unique projects
- Competitive compensation
- Friendly work atmosphere in a supportive team
- Training and development tailored to help you to achieve your upmost potential
- Opportunities for career and professional growth
- Annual performance and salary reviews
- Additional health insurance
Your responsibilities will include
- Ensuring excellent service standards and customer experience
- On-boarding of customers based on the Company's due diligence requirements (verification of personal data and documents)
- Handling and resolving mobile applications and product usage queries (payment cards, money transfers)
- Dealing directly with Customers by telephone and email
- Escalating requests and unresolved issues to the appropriate team members
- Keeping records of any interaction with Customers
- Following communication procedures and policies
Your profile
- Friendly, positive and organized person excited to help Customers
- Polish and English language skills (upper intermediate level and higher)
- Strong verbal communication skills along with active listening
- Basic MS Office software skills
- Experience within a call center or customer support is an advantage but not necessary
- Flexible in terms of working hours (3 shifts, 24/7, maximum of 40 hours per week, ability to work at night shifts)
- Minimum secondary education degree
If this sounds like the role for you, we look forward to hearing from you.
Akvile Juskeviciene