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Linux System Engineer
Your responsibilities
Deep diagnose of customer problems in complex environments forwarded from technical support teams, resolution via workaround or repair measures using remote technology
Interface to product development for problem escalation, root cause analysis and problem resolution verification
Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction
Escalation handling and coordination of technical support and development, participation in standby shifts 24x7
Interface for quality issues and product maintenance requirements, tracking of enhancements in support and development
Leads technical implementation/designs including producing cost and timescale estimates to meet service delivery requirements
Consults in the tender stage as a high technical expert in complex projects. Give technical training, presentations and workshops as required form countries and/or customers
Takes ownership and provides consultancy level expertise to resolve major technical problems for IT systems or IT infrastructure solutions
Leads, promotes and drives knowledge sharing
Our requirements
Very good knowledge of Linux server system administration, management and tools (Red Hat, Debian, SUSE, BASH/ SH scripting)
Knowledge nice to have: BMC Patrol, BMC BladeLogic Server Automation, understanding of ITSM tools, ITIL knowledge
Self-motivated, team player with great communication skills and business understanding
Verbal and Written English including Technical Vocabulary
Benefits
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
flexible working time
integration events
extra social benefits
shopping coupons
sharing the costs of tickets to the movies, theater
Christmas gifts
employee referral program
charity initiatives
Online initiatives