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MS Exchange On-Prem Engineer
Your responsibilities
As a MS Exchange Engineer you will join a fast growing team of engineers that are supporting our clients. You will be providing responsive, professional and competent technical support and maintenance for the enterprise messaging environments based on a variety of products, such as Microsoft Exchange Online, Office365, Microsoft Lync/Skype for Business and other infrastructural components. You will have a chance to work on the most up-to-date technologies and develop yourself further in Remote Infrastructure Department.
Technical Capability. Works within a team on technical queries relating to customer specific problems.
Tools Mastery. Possess knowledge of tools and toolsets used. Provides internal toolset training and takes ownership around queries in regards to customer’s systems.
Business Awareness. Develops an understanding of the customers’ environment and service delivery requirements to enable successful delivery of the service.
Process. Follows established processes/procedures, recommends improvements as appropriate to resolve enquiries, issues or problems. Documents actions taken for continuous service improvement.
Problem Solving. Takes ownership of issues identified. Tries to understand the problem in order to find optimal solution or temporary workaround. Escalates and/or gains support where necessary to resolve the problem.
Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLA.
Team Working. Acts as an effective and helpful member of the team, demonstrating personal leadership, initiative and drive.
Professional Development. Takes responsibility for learning about current products / systems builds / infrastructure layouts, to support daily business requirements. Advises superiors on latest trends/technologies and approaches to avoid foreseeable problems.
Our requirements
General knowledge or experience supporting Microsoft Exchange Server 2010 / 2013 / Online/On-prem
Must be able to understand scripts (Powershell)
Verbal and written English on communicative level
Knowledge and experience of core functionality for client applications (Outlook, Lync, Outlook Web, Mobile Devices, Office365).
Awareness of ITIL best practices and ITSM Tool(s) will be an asset
Excellent approach to Business Model and working under SLA Requirements
Strong Customer Relationship – able to establish quick working relationships with customer
Drive and determination for technologies and services
Working well under time pressure
Ability to prioritize tasks based on business requirements.
Benefits
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
flexible working time
integration events
extra social benefits
shopping coupons
sharing the costs of tickets to the movies, theater
christmas gifts
employee referral program
charity initiatives
Online initiatives