Support Engineer for Ciklum Support Center

On behalf of Ciklum Support Center, Ciklum is looking for a Support Engineer to join our team on a full-time basis.

Our Support Center’s goal is to provide customers with top-class assistance. We are looking for service-oriented specialists with good command of English language and communication.

As a part of Ciklum, you will be providing a service on behalf of one of our customers. Our client is a cloud-based animation software for creating animated presentations and animated explainer videos.

Responsibilities:

• Respond to customers' request (in quick and efficient manner)
• Service Desk management
• Understand and analyze customers' problems, replicate the issue, find appropriate and acceptable solutions where applicable, and submit bugs in Jira
• Check the status of the problem until it is solved
• Help develop and implement web based support initiatives including knowledge bases, technical and modeling techniques and documentation
• Update the documentation
• Email, voice and conference communication with customers

Requirements:

• Experience in Customer Support is a must
• Excellent English, both written and speaking skills are a must
• Basic technical background (Basic IT education, courses will be a plus)
• Basic knowledge of Windows
• Understand and analyze requests, react quickly
• Excellent communication skills, be able to start a conversation with strangers/foreigners easily
• Service-oriented with desire to help people and with personalized creative approach
• Push the matter through
• Detail-oriented, reliable, stress-resistant
• Responsible, initiative, multitasking, self-organized, eager to learn
• Able to plan your own time
• Shift work (Morning, half — night shifts, Monday — Friday)
• Experience with Jira, Confluence, Zendesk/Freshdesk or other systems
• Location: Ciklum Office, Lviv or Dnipro

What’s in it for you?

• Variety of knowledge sharing and training opportunities
• Unique working environment where you communicate and work directly with client
• Competitive salary
• Career and professional growth
• Possibility to work in a big and successful company
• Long-term employment with 20 working-days paid vacation and other social benefits
• Working in centrally located office with warm atmosphere which creates really good working conditions

About Ciklum:

Ciklum is a Software Engineering and Solutions Company. Our 3,000+ IT professionals are located in the offices and delivery centres in Ukraine, Belarus, Poland and Spain.

As Ciklum employee, you’ll have the unique possibility to communicate directly with the client when working in Extended Teams. Besides, Ciklum is the place to make your tech ideas tangible. The Vital Signs Monitor for the Children’s Cardiac Center as well as Smart Defibrillator, the winner of the US IoT World Hackathon, are among the cool things Ciklumers have developed.

Ciklum is a technology partner for Google, Intel, Micron, and hundreds of world-known companies. We are looking forward to seeing you as a part of our team!

Join Ciklum and “Cross the Borders” together with us!

If you are interested — please send your CV to Отправить резюме