Deputy Head of Collections (relocation to Kenya)

Our client is a fintech company based in Latvia. The company develops financial system solutions with a focus on transparency and privacy. The company is currently looking for a Deputy Head of Collections.

Requirements:

• 5+ years’ experience in running call center teams;
• Comfortable rolling up your sleeves to get things done while also capable of leading complex strategy discussions;
• Ability to manage a complex set of stakeholders in a matrixed organization;
• Strong data acumen with ability to read the data and understand which data is needed for accurate analysis;
• Confident Excel skills and proficiency with creating reports;
• Approachable and flexible personality;

Responsibilities:

• Constantly audit existing processes aiming to improve efficiency and quality;
• Documenting policies, processes and procedures for debt collection and recoveries;
• Developing, managing and refining collection strategies to optimise recoveries;
• Continuous improvement of collection processes, metrics and tools;
• Create necessary reports and analysis and regularly provide the updates to stakeholders;
• Understand the existing data and search for other data points to help make better predictions and analysis;
• Effectively forecast on staff, figures, KPI and facilities; 
• Ensure all departmental KPI’s are reached.

Thе соmpаny оffеrs:

• Be a part of an international, dynamic and driven team that has set their aspirations high and work hard to achieve those;
• Opportunities to learn and grow;
• Competitive compensation package;
• Health benefits.