Casino VIP Manager

We are looking for person with:

• Solid written and verbal English communication skills;
• High-level communicative abilities, empathy and patience;
• Outstanding listening, negotiation and presentation skills;
• Analytical mindset and critical thinking skills;
• Problem solving and logical thinking skills;
• Great multitasking and an attention to details;
• Flexible and open-minded attitude;
• Highly responsible and reliable, with a strong level of self-awareness;
• Team player and career-driven mind-set;
• Ambitious goals, and fast learning approach at work;
• Customer oriented approach, eager to understand and listen, huge curiosity in people and willingness to help.

What you will need:

• Previous work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, Loyalty Manager, Customer Support Manager or any other relevant role;
• Experience in delivering client-focused solutions based on the customer's real needs and demands;
• Ability to negotiate successfully (mostly written communication). Advanced persuasion and influencing skills;
• Ability to see the bigger picture, analytic and structured with high degree of discipline, and initiative taking;
• Ability to work in the office environment / for now have a hybrid type of work;
• Readiness to take at least 1 or 2-night shifts each week in the future.

What you will do:

• Maintain and develop relationships with existing customers to increase their loyalty to the project by constantly providing solutions that meet their needs and objectives;
• Resolve all issues or difficulties faced by customers and deal with complaints to maintain trust and customer loyalty;
• Prioritize tasks and manage a workflow;
• Collect early customer feedback for process improvement;
• Monitor and analyze customer's usage of our product;
• Identify clients’ needs and concerns, key issues and limiting factors;
• Ensure the correct products and services provided to customers on time according to customer needs;
• Manage your weekly schedule and coordinate it with the rest of your team;
• Take full responsibility for customer accounts and for meeting set revenue targets, goals and objectives;
• Be responsible for keeping existing clients satisfied, while delivering exceptional customer service on a daily basis via chats, emails.;
• Be responsible for monthly revenue forecasting and reporting giving clear information on the customer's performance, achievements, activities, and any other information as relevant;
• Look for creative solutions to complex problems and acts in a flexible and decisive manner.

What will you get:

• Competitive and stable salary in USD with monthly % bonus based on achievement of KPIs
• Paid vacations and sick leaves;
• Flexible working hours;
• Ability to work at modern office space in a city center, as well as remotely– as long as it's profitable;
• Opportunity to become a part of the success startup, which means fast growth in the company;
• Freedom to express yourself and opportunity for personal professional growth, educational opportunities to keep updated with industry changes;
• Friendly, supportive environment and ambitious, motivated team with a constant desire to grow and improve;
• Communication with native speakers.

(Interview may be held in English)