Logistics Coordinator, Cell and Gene Therapies / Координатор з логістики, клітинна та генна терапія

Main Duties and Responsibilities

1. Design and implement appropriate, compliant, cost-effective and scalable solutions

2. Collaborate with LSPs, Branches and Depots to arrange and coordinate shipment solutions

3. Effectively support the branches to proactively monitor status of shipments, identification and action to deal with issues as they arise, implementing planned corrective measures and escalating appropriately to maintain product viability

4. Utilize technology to provide enhanced monitoring, management and control of shipments as required

5. Ensure the customer and/or consignee are provided with regular, accurate and timely updates on shipment status as required

6. Ensure that the service remains accessible and easy to use at all times by the client and applicable stakeholders

7. Responsible for successfully supporting the Cell and Gene team with daily operations as it relates to cell and gene shipments.

8. Develop excellent working relationships with internal departments – Project Management, Operations, Customer Relationship Managers and the Customer Services Team and Overseas Marken offices/agents.

9. Support daily operations, liaise with the Control Tower and Logistics Coordinators

10. Book shipments in the Marken Maestro system

11. Placement, control and arrangement of appropriate packaging, equipment and trained operatives

12. Arranging return logistics for reusable packaging and /or equipment

13. Retrieving temperature monitor / device data and providing to the client

14. Chain of custody and identity control through preparation and coordination of associated documentation or systems

15. Receipt and appropriate actioning of any feedback received from client or other stakeholder

16. Report and escalate any issues to the Project Manager

17. Point of contact to the client logistics team, responding to day to day queries.

18. Daily tracking and compliance of client specific paperwork.

19. Document compliance and make visible to the client

20. Work with the regulatory team to ensure trade compliance-

General

1. To adhere to all company Policies at all times.

2. To undertake any other reasonable duties at the request of the Line Manager.

Skills and Abilities

• Fluent English oral and written

· Eye for detail

· Able to think on their feet

· Excellent communication skills Ability to liaise with other dept, demonstrating good communication skill

· Problem Solving

· Flexibility in working hours

· Organized and skilled in tracking

Knowledge

· Strong knowledge of PC and Microsoft Programs

· Ability, thorough knowledge, to adapt and deal with enquiries & day to day issues

· General logistics knowledge (1-3 years minimum)

· Pharma background (1-3 years minimum)

· Customer Service

Experience

· Experience in dealing with people and speaking to clients

· Experience in the courier or freight industry

· Experience in Pharma, Medicine, or Logistics (REQUIRED)

· Experience in multi-tasking

· Airline experience

· Import and Export

Qualifications

· PC and Microsoft products experience a must

· Associate degree, 4 year degree or reasonable work experience as a substitute for education