End-User Support Engineer

Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

 EPAM is committed to providing our global team of more than 41,150 EPAMers with inspiring careers from day one. EPAMers think creatively and lead with passion and honesty. Our people are the source of our success. We value collaboration, work in partnership with our customers, and strive for the highest standards of excellence. In today’s market conditions, we’re supporting operations for hundreds of clients around the world remotely. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

DESCRIPTION

Currently, we have a new open position of End-User Support Engineer for Odesa office.

This is a permanent 2nd line support role so you will be required to be the initial point of contact for technical issues and will require a good knowledge of Windows and MacOS, MS Active Directory, MS Office.

REQUIREMENTS

• At least 1 year of experience in end-user support sphere;
• Basic knowledge of networking (TCP/IP, DNS, DHCP server configuration);
• Basic knowledge of Microsoft Windows Server management (active directory, windows update services, 3rd party antivirus service);
• Knowledge of Windows 10 and Mac OS family;
• User-friendly attitude willing to help employees solving their daily issues with the IT infrastructure;
• Good communication skills and problem-solving attitude;
• Willing to learn new technologies and respond quickly to new challenges;
• Ability to act as a team;
• Good written and spoken English level (Intermediate and higher).

RESPONSIBILITIES

• Support new colleagues regarding IT cases / PC, laptop, hardware, software;
• Handle network operations, general user support, setup workstation, troubleshooting;
• Prepare the documents and follow up IT processes, inside the company;
• Communicate with providers and network engineers;
• Solve network problems based on well-defined processes and checklists.

BENEFITS

• Competitive compensation depending on experience and skills;
• The individual career path;
• Social package - medical insurance, sports;
• Compensation for sick lists and regular vacations;
• English classes with certified English teachers;
• Unlimited access to LinkedIn learning solutions;
• Flexible work hours.

EVEN MORE EPAM BENEFITS

• We offer the possibility to work on full product lifecycle –from concept to delivery into production;
• We offer mentorship program;
• We offer guaranteed professional growth through the technology trainings and technology communities inside EPAM;
• We are proactive Agile/Scrum/XP practitioners.

ABOUT EPAM

EPAM Systems, Inc., delivers product development and platform engineering services to Global 2000 companies by solving complex business challenges with breakthrough technical innovations.

EPAM specializes in digital transformation, business intelligence, big data and analytics, testing, next-gen architecture, digital engagement, service design and business consulting; all supported by over 23 years of software engineering expertise.

We are among the fastest growing technology firms globally, with over 200 clients and offices in over 25 countries. We have successfully helped our clients achieve measurable business results through best-in-class software engineering, combined with innovative strategy, consulting and design capabilities.