Billing Support Manager

Brainstack_is a fast-growing product company that develops high-tech solutions for customers in more than 100 countries. Armed with the latest technologies and a young ambitious team, we strive to be the best in what we do. We strongly believe that the personal growth and self-development of every team member is one of the pillars of a successful business strategy. That’s why we are ready to provide all the tools and support necessary for your professional journey. Here, there’s no room for bureaucracy or micromanagement — each team can create its own ecosystem that’ll ensure max productivity and perfect teamwork.

Brainstack_ is a place where you grow together with the company.

We’re looking for Billing Support manager become a part of Brainstack_ Billing Support Team and embark on a new professional journey!

By joining our team, you will: 

• Become a guiding light in the world of refunds and chargebacks.
• Work with leading payment companies.
• Have the freedom to share your ideas and implement them into the work process.
• Be able to grow as a specialist and take positions that you are interested in — we help people grow and invest in the talents we believe in.
• Be a part of a team of incredible people with lots of different interests and skills.
• Get to enjoy all the benefits — cozy office, tasty breakfasts, crazy parties, full medical insurance, you name it!

Requirements:

• Fluent English 
• Strong written communication skills
• Time-management skills
• Familiarity with Zendesk
• Attention to details
• Ability to work in a high-loaded atmosphere
• Drive and desire to provide customer support professionally
• Team player

Responsibilities:

• Carry out a refund and chargeback
• Provide refund-related support via email
• Troubleshoot and solve customer’s issues

Schedule: 

5 working days per week

Shifts: 

• 10:00 — 19:00
• 11:00 — 20:00

Other features:

• Possibility to be part of the creative environment and make your input to it;
• Variety of social and professional activities;
• Friendly and warm culture;
• PE employment;
• 18 days of vacation paid per year;
• Medical insurance;
• Documented sick days paid;
• 3 non-documented sick days paid;
• Breakfasts/fruit/yummies in the kitchen.