Customer support representative

WhiteBIT is an international fintech company with headquarters in Tallinn and Kharkiv & team of over 300 members. As a crypto exchange WhiteBIT aims to offer an intuitive user interface with a suite of analytical tools.

We work with cryptocurrency projects from all over the world with one main goal of mass adoption of blockchain technology.

We are looking for — Customer support representative!

Requirements:

• English B2 level (at least writing)
• Good communication skills
• Quick studying, to be ready to work with a big amount of data
• Client-based mentality
• Analytical and problem-solving skills
• Desire to grow in cryptocurrency knowledge

Would be a plus:

• Chinese knowledge
• Experience in client support
• Cryptocurrency area knowledge (even on the basic user level)

Responsibilities:

• Assisting clients with any product related questions
• Closing tickets in one touch
• Record-keeping
• Team interaction

We offer:

• Our own product
• Paid training (2 weeks) with a mentor
• Schedule to choose from: day or night shifts
• Real career growth at WhiteBIT
• Loyal and progressive management
• Payment revision policy every six months
• Legal and accounting support
• Paid vacation and sick days
• Compensating sports expenses
• Exciting corporate life (trips abroad, travel in Ukraine, birthdays, professional and public holidays, Mafia and other tabletop games championships, lectures and much more)
• Class A super office (BC «Diamond city»)

Got questions? Message us on Telegram: @WhiteBIT_job

Our Recruiter will be happy to help!