Technical Support Engineer (English speaking)

StarWind Software is a global leader in virtualized shared storage and hyperconverged infrastructures. We have opened the position for Technical Support Engineer with good communication skills and attitude to join our innovative team.

The company is continuously developing to meet the highest demands of our customers. As a result, in 2020, StarWind Software has been recognized by Gartner Peer Insights ‘Voice of the Customer’ for HCI as a vendor with the highest rank. We constantly work on the further development of our existing products as well as the introduction of new technologies in the industry. Therefore, this position would be a perfect upgrade opportunity for system administrators and helpdesk engineers.

We offer:

Of course, an interesting, responsible, and challenging job

Cozy office in Kyiv city center near Pecherska station

Medical insurance

A friendly team of experienced engineers

EMEA (CET) or US (EST) working hours on the choice

24 paid vacation weekdays per year

Remote work opportunity

Job responsibilities:

Providing L1-L3 technical support to users and partners via email, web conferencing, and the phone

Analyzing, clarifying, and resolving customer queries

Investigating technical issues, troubleshooting and diagnosing root causes

Researching, deploying, and configuring different environments with specific software and hardware parts

Composing knowledge base articles and technical documentation

Collaborating with other teams

Required:

Fluent English (both spoken and written) and the ability to communicate effectively in English via both phone and e-mail

Understanding and basic knowledge of storage, networking, and virtualization technologies

Experience with administrating/maintaining Windows or Linux based environments

Confident communication skills - work with globally distributed customers

Strong analytical and problem-solving skills, proactive and innovative thinking (masters degree in googling)

Preferred:

Experience in providing support to customers on their live production systems

Experience in working with storage and backup infrastructures

Experience with virtualization platforms such as VMware, Hyper-V

This is an exciting and challenging role with extraordinary growth opportunities!

If you are interested - APPLY NOW!