Functional Coordinator (Kyiv, Lviv); ID 68111

WE ARE

Functional Services Administration is a department that focuses on providing services for project managers, software engineers, QC/QA specialists, etc. at SoftServe. Such services are focused on improving employees’ professional skills and support them with ongoing tasks and challenges on the projects.

Our perfect candidate is a flexible, result-oriented, and friendly person, who enjoys communicating with the employees within a company and help them in professional development and project-related work.

YOU ARE

• Experienced with administrating business processes or services
• An excellent communicator with Intermediate+ English level
• Able to balance multiple projects at once and work in a fast-paced, deadline-driven environment
• Showing strong planning skills
• A client and detail-oriented personality
• Pro-active, and flexible, and a real problem solver

YOU WANT TO WORK WITH

• Executing processes according to defined workflows (e.g. interviews, performance reviews, audits, training, etc.)
• Service requesters to meet their needs and expectations
• Monitoring processes execution, and ensuring achievement of process execution goals
• Collecting and storing processes-related metrics and data for future analysis
• Performing process-related data consolidation for analysis, analyzing data and facts, suggesting improvements to existing processes
• Educating process stakeholders on process-related aspects
• Assigning experts for process execution based on the request's context and experts' workload. Maintaining and extending expert networks
• Executing and support department and team-related activities

TOGETHER WE WILL

• Work in a great team!
• Support company growth and operation with excellent services
• Contribute to the continuous improvement of existing processes and services to increase value for the service consumers
• Grow your expertise on how an IT company works from different perspectives: engineering, project management, quality assurance, etc.
• Grow your skills in operations and administration
• Work in the biggest global IT company with Ukrainian roots with a unique corporate culture that combines a professional business approach and highest standards of doing business with a strong focus on people development and building trustful relationships