L1 Support Engineer

We are a highly successful Company with great ambitions. We operate in a very competitive market so every day we are looking for opportunities to be better. To be faster. Even faster. Never stand aside and never afraid to try. Having a lot of ideas we are very open to fresh ones. Equally important, we have the resources to bring these into motion.

We invite those who fired up to:

•  Follow the entire Incident management workflow;
• Communicate with customer support;
• Create and follow up Business incident;
• Reproduce and resolve incidents;
• Track SLA;
• Assist with Problem management;
• Monitor Proactive service;
• Establish support production documentation:
• Work schedule: night shifts (from 9 pm to 9 am), 3/3 or 2/2/3.

Essential professional experience:

• Minimum 1 years experience in technical support or consulting experience;
• Excellent listening and communication skills, both written and verbal, analytical and problem-solving skills;
• Soft skills oriented to customer support;
• Strong experience with Jira, Confluence;
• Ability to handle multiple tasks and prioritize on an ongoing basis;
• Experience with monitoring, alerting services (PagerDuty, Grafana, Prometheus);
• Intermediate English and higher.

Desirable skills and personal features:

• Understanding/Experience QA testing;
• Knowledge ITIL;
• Experience monitoring microservices.

We care of your:

Health

• Medical insurance/Sport compensation;
• Sports club participation (football, running, basketball, or swimming clubs);
• 100% paid sick leaves;
• 20 working days of paid vacation.

Wealth

• Competitive salary and сonstant encouragement for your efforts and contribution;
• Bonuses according to company’s policy;
• Welfare (financial support in the critical situation);
• Gifts for significant life events (marriage, childbirth).

Personal and professional growth

• An individual annual training budget with an opportunity to visit paid conferences, training sessions, workshops, etc.;
• Free corporate library;
• Opportunity to visit our non-stop internal meetups: open talks, IT Pump, etc. as a participant or a speaker and exchange knowledge;
• A world-class team of T-shaped skilled professionals that share knowledge and support each other.

Leisure time

• Corporate parties and events (Pub Quiz, Carquest, etc.);
• PM Foundation activities (social responsibility events);
• Weekly events aimed at culture, arts, soft skills development.