Customer Support Representative (German speaking)

About Gipanis GmbH

Established in 2014, Gipanis GmbH is a dynamic German e-commerce company.

With headquarter located in Germany (Monchengladbach) and sub branches in Ukraine and China, we are internationally anchored and implement great ideas in our manufactory.

Since 2017, our online store Laublust provides a variety of products made from FSC-certified wood and natural materials, as well as personalized gifts for any occasion. We offer high quality at reasonable prices with an emphasis on sustainability and respect for the climate because ‘We Love Nature’. Together, we want to offer our customers a flawless shopping experience and delight them with customized and durable products.

Here you will find natural products and creative gift ideas that are as individual as our customers. Have a look: https://www.laublust.de/

Who we’re looking for:

We are currently accepting applications and seeking self-motivated, upbeat, professional, friendly individuals to join our fast-paced Customer Support team.

Job responsibilities:

1. Provide knowledgeable answers to customers inquiries regarding products via mails, chats and social media channels,  calls.
2. Identify and assess customers’ needs to achieve satisfaction.
3. Assist clients on order online.
4. Follow up on all customer requests to ensure the brand provides the highest level of customer service.
5. Manage ongoing customer relationships utilizing our CRM tools.

Qualifications and skills:

1. 6+ months experience in Sales / Customer Support / Social Media Moderation / Telemarketing or any related field.
2. E-commerce experience preferred but not required.
3. CRM experience preferred.
4. German proficiency.
5. Strong communication skills and ability to problem solve.
6. Attention to details, multitasking, time management, follow up.
7. Strong computer skills in Microsoft Office programs and the ability to learn new applications quickly.

Fresh Graduates with German language are welcomed to apply!

We Offer

• Working within a truly exciting, entrepreneurial and pioneering brand in the e-commerce in Germany / start up environment
• Full time remote position
• >50 people international team
• A company with high focus on sustainability and sustainable future
• Professional growth