Customer Support Specialist

A day in the life:

• Provide technical assistance and support for incoming queries and issues related to SAP security role coordination;
• Respond to queries either in person, over the phone or via email. Walk customer through problem-solving process. Follow up with customers to ensure issue has been resolved;
• Determine nature of problem, run reports to determine malfunctions that continue to occur. Check conflicts of role assignment (Segregation Of Duties);
• Manage SAP OrgLevel Values and Analysis Authorizations in roles, High Sensitive Role Recertification, Role Basket management.

What will make you successful:

• University degree;
• Experience in Microsoft OS (Win10);
• Experience in Microsoft 365 (Outlook, Excel, Access, SharePoint);
• Experience in ServiceNow, User Support Activities and SAP roles’ management will be an advantage;
• Project Management Skills;
• Quick learning skills and ability to adapt to unusual situations;
• Continuous improvement and challenging mindset and ability to drive collaboration towards objectives;
• Interpersonal and communication skills;
• Knowledge of English (Intermediate or higher: written and verbal)

We offer:

• Salary and benefits package: 28 days of paid vacation, paid sick leaves, medical insurance, lunch allowance, gym membership;
• Official employment;
• Personal & Professional development opportunities;
• Possibilities for career pathway;
• International environment and friendly team;