Client Services Specialist
10000 — 15000 грн.
10000 — 15000 грн.
The Open Data Science Conference (ODSC) is an international conference series that brings together the best minds in data science. As a global leader we host international conferences in Artificial Intelligence and Data Science around the globe including Boston, San Francisco, New York, London, India, and Ukraine.
About the position:
ODSC is seeking a creative and enthusiastic Client Services Specialist to be responsible for and deal with the attendee inquiries over various communication platforms. The role will expose you to the exciting field of Artificial Intelligence and data science. Attendee queries range from the event agenda to questions about our famous speakers, to logistic questions. This position requires someone who is comfortable working in an extremely fast paced, startup environment and is comfortable working with a variety of teams including marketing, content creation, sales, and management.
Handle all inbound communications from attendees that include email, chatbot, and various social media channels including FaceBook and Twitter
Update and ensure our attendee information is current on our chatbox, FAQ page, and similar web pages
Ensuring attendees queries, comments are tracked, responded to, and escalate if necessary
Work on preparing Standards and Guidelines for client support best practices
Work with the management team to help us improve inbound query process and also help us improve the overall conference based on attendee questions.
Work on our Eventbrite and ticketing platforms to ensure information is current and accurate and reflects marketing goals.
Work on editing our conference pages
Very strong English written skills are a must.
Solid experience answering customer queries via email or other channels
Strong organizational skills
Google Documents or Word Documents & Spreadsheet experience is a must
Customer Support experience will be a plus
Experience working with a local and remote team
Preferences for candidates with a Bachelors or Masters Degree
Good general tech skills would be ideal.
Full-time job (working hours mostly from 11:00 to 20:00);
Competitive salary and bonus system;
Working in a team, introductory and team building activities
Continuous practice communicating with native English speakers and English courses;
Overseas travel opportunities.
Apple macbook workstation
20 days paid vacation