System Support Engineer (English C1-C2)

WOW24-7 is an international outsourcing company, based in Kyiv and Lviv. We provide quality customer support services for businesses around the world. Also, we represent Ukraine in the global market as a reliable outsourcing partner.

WOW24-7 collaborates with companies from Israel, Germany, Denmark, Switzerland, Netherlands, Sweden, Canada, the USA, etc. Our clients are from 19 countries.

Now we are looking for a System Support Engineer in our friendly team.

Requirements:
- Experience with Windows Server environments (AD, DNS, DHCP, GPO, SQL, RDS, Exchange, IIS, Hyper-
V).
- Experience with PHP/MySQL deployment (NOT development) in Windows environments.
- Experience with VMware vSphere environments.
- Experience with Linux systems.
- Network administration experience. Experience in troubleshooting network issues related to
firewalling/routing/proxy solutions.
- Experience in planning IT infrastructure, including server/network/virtualization systems.
- Experience in Remote customer support (zoom/email/ticket).

Responsibilities
- Supporting Customers with product specific issues over the zoom/email/ticketing system.
- Preparation, planning, and consulting with the Customers in regard to the deployment of the product.
- Installation of the product in cooperation with the Customers.
- Customer training in regard to the proper deployment/configuration, and usage of the product.
- Consulting with the Customers in terms of potential issues in the Customer environment, that could
impact the proper functionality of the product.
- Preventive maintenance of the product to ensure optimal functionality, and efficiency.

Skills
- High level of technical skills in the Windows / Linux / Vmware / Hyper-V ecosystem.
- Ability to analyze/resolve issues ranging from simple user error to complex technical problems in a
wide range of customer IT environments.
- The ability for highly analytical thinking to detect and prevent issues before they can impact the product
functionality (user error, misconfiguration of the product, misconfiguration of customer IT
environments).

MUST: *High level of business English proficiency.*
MUST: *High-level social skills to communicate with customers*

Conditions of work:

• Mon-Fri 10.00-19.00

We offer:

• Opportunity to work remotely
• Comfortable and quiet workplace;
• Competitive salary, fixed in US dollars;
• International client cooperation;
• Friendly staff and corporate events;
• Fruit days in the office;
• Stable environment and career development opportunity;
• Social package, paid (18 working days) vacation and sick days.