Partner Operations Manager

Terrasoft Ukraine, an enterprise software company leading in the space of business process automation and CRM, is looking for an Operations Manager to Partner Sales Department responsible for business process development and partner operation management. The company has been highly recognized as a market leader by key industry analysts (including Gartner and Forrester). Our intelligent platform accelerates sales, marketing, service, and operations for thousands of customers and hundreds of partners worldwide.

ABOUT THE ROLE:
Terrasoft Ukraine is looking for a skilled Partner Operations Manager who will own partners' onboarding process making their experience smooth and effective. In this position, you will also coordinate training and certification processes. Your main goal will be to ensure the support and proper development of the company's partners.

We expect our candidate to be proactive with the proven talent for communication and negotiations.

WHAT MAKES THIS ROLE UNIQUE

• Collaborative environment. Our corporate culture encourages the exchange of experience and knowledge, readiness to help, and mentoring.
• Limitless opportunities for career development. We organize plenty of external and internal training. Each employee has an individual professional and career growth plan.
• Other benefits: healthcare insurance, corporate gym, cafe, car parking, etc.

RESPONSIBILITIES

• Support our partners through their partnership lifecycle
• Coordinate the onboarding plan for new partners
• Coordinate training & certification initiatives between Sales and Academy teams
• Analyze the channel partner metrics to track performance
• Enhance workflow processes, business analysis for the partnership management team

TARGET CANDIDATE SKILLS & EXPERIENCE

• Fluent English is a must, knowledge of other languages is an advantage
• 1+ years of working experience ideally in software or IT company
• Higher education degree
• Successful background in sales processes analytics
• Excellent communication skills
• Experience with CRM software preferred