Service Desk Engineer (IRC113942)

GlobalLogic Ukraine is inviting a Service Desk Engineer to join its Lviv office.

GlobalLogic company is a software engineering company providing R&D software services, custom software solutions and consultancy expertise to companies across the globe. GlobalLogic is a full-lifecycle product development services leader that combines deep domain expertise and cross-industry experience to connect makers with markets worldwide. Headquartered in the United States, Silicon Valley, GlobalLogic operates design and engineering centers around the world, extending the benefits of its authentic global presence to customers in digital media, electronics, healthcare, infrastructure, finance, retail, and telecom industries. 

Requirements:

• Intermediate knowledge of operating systems and applications in use within the Company, deployment experience on corporate equipment;
• Background in systems administration, consulting, and excellent customer service skills;
•  Intermediate knowledge of LAN, DHCP, DNS, Routing, TCP/IP stack, VLAN etc.;
• Basic knowledge in administration and configuration of AD, DNS, DHCP;
• Solid knowledge of Windows OS administration.
• Strong HW/SW problem-solving and troubleshooting skills;
•  Experience in Mac or Linux administration, OS troubleshooting;
• Ambition to learn new systems, procedures, techniques in a short period of time;
•  Ability to work independently or within an existing team of IT professionals;
• Good reporting and prioritization skills;
•  Good skills to build business relations with Management / Employees /Colleagues;
•  English Language Level: Intermediate level in writing, reading, speaking

Preferences:

• DNS
• DHCP

Responsibilities:

• Producing deliverables of predictably good quality without regular reviews.
•  Performing routine IT tasks, 1st level of support (user incidents and service requests). Defining problems and change requests for the next level of IT Support.
•  Responding to support requests, diagnosing equipment and configuration issues with a variety of applications on desktops, laptops and servers remotely on the user-side. Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems, document resolutions for future reference.
• Assisting in monitoring and troubleshooting of LAN and WAN systems and resolving communications and networking problems.
• Monitoring problem/changing activities and coordinating the involvement of technical and end-users to ensure effective implementation of new or enhanced systems and resolution of user problems.

We offer:

• Interesting and challenging work in a large and dynamically developing company

• Exciting projects involving the newest technologies

• Professional development opportunities

• Excellent compensation and benefits package, performance bonus program

• Modern and comfortable office facilities