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Job purpose:
- Lead Operations Support Team ensuring an efficient system is in place to support the Sales Team to deliver Sales & Operations targets for the whole network by providing professional service in all areas;
- Monitor all available channels performance against targets and developing plans to address shortfalls and gaps;
- Be responsible for planning, organizing, directing and providing leadership to achieve Retail Sales Tactical and Strategic objectives across all channels in the Retail Sales business.
Main responsibilities:
Retail P&L performance:
- Coordinating and controling staff-related costs part of P&L including forecasting, budgeting and planning and supporting other P&L field operations cost (Utilities, Materials, etc.);
- Contribute to continuous improvement of nonperforming areas and for implementation of corrective actions;
- Supervise continuous Fuel Volume Forecast aligned with seasonality, competitors’ price, own price, market fuel supply/demand fluctuations, etc.;
Site performance and operational development:
- Develop, execute and communicate all site operating standards and processes that are aligned with strategy, keeping in mind ease of understanding, implementation and appropriateness of measurement methods;
- Manage global incentive program for Site staff Supervise all other Site Staff Incentive programs including monthly forecasting and budgeting, formalization, execution of payments, make necessary updates;
- Manage and develop training programs and processes for site staff;
- Localize and implement other global and local Op. Excellence initiatives according to the approved plan and schedule (plan, develop, execute and update);
- Support and development of online resource for efficient cooperation with the sites;
- Digitalization of business processes;
Internal company cooperation:
- Define and resolve a wide range of complex situations and problems, interacting with all levels of Company management on matters involving planning, development, implementation and field engagement;
- Work closely with Network, Finance, HR, CR and Marketing for efficient implementation of different retail programs (maintenance & capex programs, cost saving initiatives, trainings for field personnel, etc.);
- Provide continuous channel of communication by Business Units (Marketing, CR, HSSE), S&Ops-TMs/Sites-S&Ops ladder in Sales & Operations and people management areas;
- Lead and manage Active Selling activities including AS scheduling, business case and staff motivation schemes development, communication, tracking and all other related administration;
- Support GM and Sales & Operations Director with quality analysis and insight on the business and economics;
- Fully support, develop and/or implement other projects in Op. Excellence and Sales & Operations areas, initiate recommendations on management decisions that make a significant impact on business profitability and growth potential.
Requirements (education, skills and experience):
- Mastery in Excel and Power Point
- Fluency in English is a must;
- 3+ years of experience in Sales, Marketing or other similar jobs with at least 2 years of successful team management;
- Strong Team/Project management experience is an advantage;
- Strong leadership and communication skills;
- Strong analytical skills;
- Valid driving license category B and minimum 2 years of driving experience.