IT Support Technician

Company Description

Ubisoft’s 20,000 professionals, working across more than 40 locations around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their dedication and talent has brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity company that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us Create the unknown.

Job Description

As the IT Support Engineer, you will be responsible for delivering on-site support on the hardware and software of Ubisoft employees as well as delivering of the basic training to end users.

Responsibilities:

• Offer on-site support to end users on hardware (workstation and printing) and standard software (Microsoft)
• Manage local infrastructure (servers and network) when required
• Ensure Security team best practices application for workstation
• Build and install the new employees work environment
• Ensure proper meeting room configuration
• Interact with external vendors regarding repair of hardware
• Support teams during the moves and different events (training, marketing etc.)
• Maintain the asset inventory
• Ensure follow-up on issues and requests
• Update knowledge base with newly diagnosed problems
• Carry out all other related tasks

Requirements:

• Experience in technical support to end users.
• Expertise in PC and laptop support and latest IT hardware
• Knowledge of Windows 7-10, Mac OS X, MS Office 2007-2018, Office 365
• Knowledge of Google Apps, passive networking, cabling
• Good knowledge in Mobile support
• Linux knowledge is an asset
• Knowledge of multimedia equipment is an asset
• Scripting ability (batch files, VBScript, PowerShell) is an asset
• English – intermediary level

Personal qualities:

• Problem-solving and open minded
• Flexibility and ability to adapt to change
• Great sense of customer service
• Great team spirit, dexterity and ability to perform manual labor
• Good listening and communication skills
• Good organizational skills
• Ability to make decisions quickly
• Ability to work effectively in a fast-paced changing environment
• Ability to work autonomously.

Additional Information

Ubisoft is committed to enriching players’ lives with original and memorable gaming experience. We create worlds where people can express themselves, explore and discover new possibilities.  

Are you looking to work with enthusiastic experts who are tackling game-changing challenges in entertainment and beyond? At Ubisoft, we offer an open environment where bright ideas are given a chance to shine and everyone is eager to share knowledge. 

Challenge accepted?