Customer Success Manager Enterprise

Terrasoft Ukraine is a premium vendor of process-driven CRM software for marketing, sales, and service that has been successfully operating in the CRM market for more than 19 years.

Creatio provides unique synergy of BPM technologies and CRM to empower organizations to accelerate time-to-strategy execution. The beauty and core value of Creatio products are the out-of-the-box best practice processes that guide users through the most effective actions to accelerate results. Users love Creatio's engaging interface with its social look and feel, free from redundant information that keeps them focused on what's relevant.

We are looking for a Customer Success Manager Enterprise, who will be responsible for maintaining and developing customer relationships.

RESPONSIBILITIES:

• Maintain and develop long-term relationships with strategic global customers of the Enterprise segment
• To act as a trusted advisor of Enterprise accounts and communicate with them on different levels including C-level executives
• Control and audit delivery processes in projects for Enterprise customers, identify early red flags to prevent delivery-related issues
• Engage and collaborate with overseas customers and partners to find a win-win structure of relationships for all parties
• Grow customers portfolio through zero churn and active cross and up sales
• Maintain higher than industry average NPS score

WHAT WE EXPECT:

• Fluency in English is a must
• Experience in B2B account management or project management with Enterprise accounts not less than 2 years
• Desire to learn and adapt fast according to a changing market environment
• Customer-centric expert with a track of record in delivering customer success
• Project management experience with full-cycle Corporate and Enterprise projects

WHAT WE OFFER:

• Opportunity to work in a leading software company
• A unique experience of working with global markets
• Enormous opportunities for professional and career growth
• Competitive salary
• Professional training
• Healthcare insurance
• Corporate gym and cafe

If you like a dynamic environment that allows you to gain new exciting experience, apply all your skills, set new challenges and get a wonderful team, this is the job for you!