Customer Integration Specialist (Vietnamese Language)

About us:

ENESTECH develops a B2B SaaS software for esports businesses with headquarters in Kyiv.

The core product is called SENET - a cloud based solution, management software for PC console-based gaming arenas. Senet is used by 1800+ gaming centers in over 58+ countries worldwide.

Our solution helps automate the process, simplify accounting for finances, optimize staff time, establish communication with customers and increase profits. Our development team regularly updates the software and improves it in accordance with the latest technologies and trends.

About the role:

During the last few years we have shown great successes moving towards new markets while making sure that a proper on-sight integration at its highest level. Now we are expanding and looking for n Customer Integration Specialist with strong/native Vietnamese language.

Our Values:

• Self-evolution: to progress and become the better versions of ourselves with every new minute of life.
• Communication: to find the solution by talking to each other and mutually sharing the thoughts we have.
• Intention: not only to dream or talk about things but to try to implement it to live immediately

Responsibilities:

• Provide onboarding calls for customers and support in chats.
• Provide accurate, valid and complete information to the customer by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives.
• Solve technical issues of users that arise during the use of the software.
• Demonstrate software updates to current and new customers (through TeamViewer/call/chat).

Our candidate should have:

• Computer knowledge as an “advanced user”.
• Vietnamese - fluent (native).
• Ukrainian/Russian - fluent (native) + English - Advanced+ OR just fluent English.
• Strong oral contact handling skills with active listening skills.
• Customer orientation ability to adapt/respond to different types of characters.
• Desire to learn, ask, and develop.

We offer:

• The possibility of professional growth and trainings.
• Multicultural team, within one product company.
• 5 working days in a week, working hours: from 8 am to 4 pm.
• Paid vacation and sick leaves.
• After 6 months of work premium medical insurance is enabled.
• Numerous internal and external events.
• Corporate football.
• The office is equipped with everything necessary from gaming chairs to the kitchen with snacks.
• The office itself is located in Kyiv, 5-minute walk from Poznyaki metro station;
• Free English and Spanish courses at the office.
• A friendly team of people who like not only working together but also spend time together after work.

Come on board, and let’s grow together.