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Currently, we have a new open position of Senior/Middle End-User Support Engineer for Kharkiv office.
This is a permanent 2nd line support role so you will be required to be the initial point of contact for technical issues and will require a good knowledge of Windows and MacOS, MS Active Directory, MS Office.
REQUIREMENTS
- 2+ years of experience in end-user support sphere;
- Deep knowledge in computer hardware, operating systems and networking domains, solid understanding of enterprise IT infrastructure systems;
- Expected to deliver high-quality service equally considering best practices of infrastructure support and the specifics of the requestor’s needs;
- Knowledge of networking (TCP/IP, DNS, DHCP server configuration);
- Knowledge of Microsoft Windows Server management (active directory, windows update services, 3rd party antivirus service);
- Knowledge of Windows 10 and Mac OS family;
- User-friendly attitude willing to help employees solving their daily issues with the IT infrastructure;
- Good communication skills and problem solving attitude;
- Willing to learn new technologies and respond quickly to new challenges;
- Ability to act as a team;
- Good written and spoken English level (Intermediate and higher).
RESPONSIBILITIES
- Support new colleagues regarding IT cases / PC, laptop, hardware, software;
- Handle network operations, general user support, setup workstation, troubleshooting;
- Prepare the documents and follow up IT processes, inside the company;
- Communicate with providers and network engineers;
- Solve network problems based on well-defined processes and checklists.
BENEFITS
- Competitive compensation depending on experience and skills;
- The individual career path;
- Social package - medical insurance, sports;
- Compensation for sick lists and regular vacations;
- English classes with certified English teachers;
- Unlimited access to LinkedIn learning solutions;
- Flexible work hours.
ABOUT EPAM
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
Ganna Sergeeva
З 1993 EPAM Systems, Inc. (NYSE: EPAM) використовує прогресивний досвід розробки
больше 500 сотрудников
с 1993 года на рынке