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EPAM — вакансия в Senior End-User Support Engineer
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Senior End-User Support Engineer

EPAM
2 года назад
23 февраля 2022
Харьков

Currently, we have a new open position of Senior/Middle End-User Support Engineer for Kharkiv office.

This is a permanent 2nd line support role so you will be required to be the initial point of contact for technical issues and will require a good knowledge of Windows and MacOS, MS Active Directory, MS Office.

REQUIREMENTS

  • 2+ years of experience in end-user support sphere;
  • Deep knowledge in computer hardware, operating systems and networking domains, solid understanding of enterprise IT infrastructure systems;
  • Expected to deliver high-quality service equally considering best practices of infrastructure support and the specifics of the requestor’s needs;
  • Knowledge of networking (TCP/IP, DNS, DHCP server configuration);
  • Knowledge of Microsoft Windows Server management (active directory, windows update services, 3rd party antivirus service);
  • Knowledge of Windows 10 and Mac OS family;
  • User-friendly attitude willing to help employees solving their daily issues with the IT infrastructure;
  • Good communication skills and problem solving attitude;
  • Willing to learn new technologies and respond quickly to new challenges;
  • Ability to act as a team;
  • Good written and spoken English level (Intermediate and higher).

RESPONSIBILITIES

  • Support new colleagues regarding IT cases / PC, laptop, hardware, software;
  • Handle network operations, general user support, setup workstation, troubleshooting;
  • Prepare the documents and follow up IT processes, inside the company;
  • Communicate with providers and network engineers;
  • Solve network problems based on well-defined processes and checklists.

BENEFITS

  • Competitive compensation depending on experience and skills;
  • The individual career path;
  • Social package - medical insurance, sports;
  • Compensation for sick lists and regular vacations;
  • English classes with certified English teachers;
  • Unlimited access to LinkedIn learning solutions;
  • Flexible work hours.

ABOUT EPAM

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

Ganna Sergeeva

З 1993 EPAM Systems, Inc. (NYSE: EPAM) використовує прогресивний досвід розробки

больше 500  сотрудников

с 1993 года  на рынке