Customer Support (Product Startup)

Customer Support Representative is a decisive role for Cotano. We’re in need of a bridge between our product and our users. By helping them every day, you’ll gain valuable insights and push your ideas to the Cotano product.

As a rapidly growing company, there are opportunities for internal growth and career development. If you're passionate, ambitious and have a collaborative mindset, come join our Cotano Team!

What You’ll Do

• Proactively ensuring the stability of Cotano’s major functions and systems in seamless collaboration with the product team.

• Critically analyse & respond to customer inquiries (2-5 per day).

• Daily monitor product analytics to ensure growth and gather product insights.

• Interview users (5 per week), aggregate user voice, and contribute it to the product together with the product manager.

• Discover customer pains and test prototypes.

• Onboard & success of Enterprise customers like Leroy Merlin, Glovo, and Oriflame.

• Lead or participate in projects to improve our internal team or external company processes.

What You'll Need

• 1-2 years of experience in a customer support or success based role. SaaS experience is a huge plus.

• Ability to troubleshoot problems, find answers to customer issues, and articulate complex solutions.

• Upper-intermediate level of written & speaking English.

• Ability to work in a fast-paced environment, learn quickly and adapt to a changing product.

What We Give For You

• Company stock options/shares as a unique opportunity by joining on an early stage.

• Free lunches and snacks.

• Flexible time offs.

• Work with a team of equals. We don't waste time on bureaucracy and micromanagement. You'll have the full power to make decisions.

• A well-managed organization with OKR on strategy level and Scrum on tactics level in both product and business teams.

• Work within an engaging and unconventional industry with thousands of field salespeople as our users.

• Process-backed environment: mentoring, analytics, and learning sessions.

• Access to the mind & ideas of the very top entrepreneurs from the Advisory Board who are the top sales executives from unicorn $1B startups.

• All-inclusive office located in the center of Kyiv (3 min from Pecherska metro station).

• Teambuildings which we strive to do every month.

About Cotano

Cotano is a sales productivity platform for Direct Sales teams to increase their productivity by 6x with automation, gamification, and personalisation. The platform has an NPS of 88 (bigger than Netflix or Google). Thousands of users have enjoyed taking advantage of Cotano’s functionality. 

Cotano is trusted by Glovo, Leroy Merlin, Oriflame, and other global companies of all sizes.