Customer Care Team Lead

We are:

Customer Care team - a group of experts who use our unique understanding of products to provide support and inspiration to over 175 million users around the world! We’re responsible for collecting valuable user feedback to improve products and play a vital part in moving the company forward. We work in small teams to allow everyone to express their creativity and never stop learning.

You are:

A tech-oriented manager with at least 1.5 years' experience leading a customer-facing team. You thrive in dynamic, fast-paced work environments and can handle both the micro-tactical and strategic. You’re motivated, independent and exceptional at project management and organization. You believe in data and are passionate about technology’s ability to improve people's lives. You also have experience working on a global team.

Your excellent communication skills and emotional intelligence have helped you build and maintain positive relationships with customers and collaborate comfortably with colleagues ranging from entry to C-level in various global locations. You’re methodological and detail-oriented, and have a record of leading a team in that spirit.

As a Customer Care Team Lead, you will:

• Mentor, advise, and lead your team members in their journey to best support our users while achieving their collective and individual KPIs.
• Participate in global and cross-company projects to improve our products and optimize our users’ experience.
• See the big picture while navigating our matrix system, helping your team to prioritize often conflicting tasks and projects.
• Influence the way we support our users and improve it to make sure our users’ experience is the best possible.