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Hey you!
If you are customer-obsessed. If you love to dive deep into customers' problems/likes/priorities/points of pain. We are looking for a new member to join our great team!
We want our ideal candidate to have:
- At least 3 years experience in the same or relevant position
- Deep understanding of customer experience management tools and metrics
- Experience in customer research
- Experience in customer journey mapping
- Strong analytical skills
- Strong communication and negotiation skills
- Team management experience
- English — upper-intermediate
This will definitely highlight you among other candidates:
- Successful experience implementing NPS management system
- Experience working with English speaking customers, in an international environment
- Experience in e-commerce/SaaS/digital
- English — advanced
Responsibilities:
- Organising and conducting all aspects of customer research activities:
- Customer Development CusDev, surveys, interviews, feedbacks
- Customer Journey Mapping
- All aspects of Customer Experience analysis Reporting as Voice of the Customer to Product managers and other stakeholders
- Customer Experience KPIs management: NPS, CSAT, etc.
- Initiating and conducting cross-functional projects to improve the Customer Experience
Why you’ll want to become a part of Boosta:
- You will become a part of a team of young professionals ready to share their knowledge and expertise
- The project is interesting and dynamically developing on a daily basis
- We offer flexible working hours because we believe in a perfect work-life balance
- Boosta supports your professional development, thus, is ready to compensate for different trainings, conferences, conducts English and speaking classes on a regular basis
- We offer outstanding corporate parties, regular team buildings, sports events, and much more see our Instagram @boosta.co for evidence
- You’ll get 18 vacation workdays, 5 days off, 5 sick leaves per year
- 5-minute walk from Olympiiska metro station to the office, great Olympic Stadium view from the window, doesn’t that sound nice?
- And of course, you’ll get a competitive reward in Boosta
Кравченко Наталия