Сustomer support specialist

Protemos is a product company that develops cloud software for managing translation business. Our cloud-based products are used by localization companies and translation agencies worldwide. We are growing rapidly and currently need a new member for our team—a customer support specialist.

What we expect from candidates:

• Good command of written and spoken English;
• Good communication skills;
• Desire to learn;
• Work experience in support or sales is an advantage.

What you need to do:

• Provide timely updates of articles for our Knowledge Base;
• Supporting incoming issues from customers via phone, ticket system and email;
• Resolving product issues by clarifying the customer reported issue;
• Determining the cause of the user's problem;
• Selecting the best steps to solve the problem;
• Advising customers on the usage of our products;
• Preparing customer's requests for our developers.

What we offer:

• Open-minded, collaboration-friendly, invention-driven team;
• Transparent, quality-oriented working process without excessive bureaucracy;
• Official employment;
• Decent salary;
• Paid sick leave;
• Opportunities for professional and career growth;
• Regular corporate events;
• A social package, including gym membership, and professional courses compensation.  

We offer you to join an interesting project and get a perfect opportunity for financial and professional development.

Learn more about us here: https://protemos.com/career.html

We are looking forward to having you on our team.