NOC Engineer (Tier-1, English speaker)

We're looking for a strong technical support engineer to join our growing team You’ll be working closely with amazing professionals to maintain and improve the company service 

Key Responsibilities:

• Handling day-to-day production issues, provide first level technical support for all systems  maintained by the Professional Services 
• Communicate with service requesters to identify, troubleshoot, and resolve technology issues • Open/Update/Assign/Resolve incidents and monitor ticket queue, tickets escalation to next tier  and work with senior team members to provide quick resolution to issues 
• Perform routine system administration tasks such as user account creation, password resets, etc. • Monitor and proactively respond to alarms and alerts 
• Respond to emergency situations as assigned 
• Work with systems, network and devops teams to resolve complex issues • Perform other related duties as required or assigned by your manager 
• Stay current with system information, changes and updates 
• Self-motivated, ability to multi-task in enterprise environment 

Skills / Requirements:

• Upper-Intermediate English level 
• Excellent service-oriented skills and a Can-Do approach 
• 2-3 years of work experience as NOC Engineer or relevant IT support experience Experience in IT systems as Linux & Windows, servers & networking 
• Understanding of monitoring concepts 
• Well experienced in supporting end-user desktop applications 
• Good understanding of and experience with managing incidents and supporting systems • Experience with OTRS, Zabbix, Grafana is preferred 
• Log analysis 
• Cyber background will be a BIG plus 
• Accepts feedback from others and gives appropriate recognition to others 

We appreciate those who:

• Are not afraid to say what they think 
• Are independent and proactive in a fast-paced environment