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Customer Success Specialist
Portside (portside.co) is a Silicon Valley based technology company providing a cloud-based subscription platform for business aviation. We connect aircraft management companies, individual aircraft owners, corporate flight departments, and others in a global community of 40,000+ private aircraft. We are funded by top-notch VC investors with a product & development team based in Ukraine.
What You’ll Do
We are looking for a smart, punctual & attentive to details person who is willing to take on data entry processes and have an interest in software applications used by business jet operators in the US, Europe, Middle East, Asia, and Latin America.
You will work closely with customers, sales and product managers to:
Provide support services for customers: data entry & data verification; setting up, monitoring and fixing data loading scripts; creating mappings and configurations for data imports
Communicate with customers ensure they're receiving the tools and support needed to achieve their goals
Perform administration of existing accounts and onboard new customers
Cooperate with product management team on development requests
Analyzing data and performance
Requirements
1+ year of experience as a financial analyst, auditor or accounting specialist
Intermediate English level or higher
Proficient in Excel and/or Google Sheets
Ready to work remotely
Degree in Science
Neat, capable to work with a large volume of numbers
Punctual and self-motivated, able to deliver results working in a distributed team
What We Offer
Young, but well-established product company with a product-market fit, a fast growing customer base, a modern and well-maintained code base, and no red tape or bureaucracy; we value everyone’s ideas and contributions
100% remote schedule
Initial training within the existing customer success team
Competitive compensation and benefits
Small, friendly, experienced and highly professional team with a track record of building successful software businesses
Елена