Customer Success Specialist

Portside (portside.co) is a Silicon Valley based technology company providing a cloud-based subscription platform for business aviation.  We connect aircraft management companies, individual aircraft owners, corporate flight departments, and others in a global community of 40,000+ private aircraft.  We are funded by top-notch VC investors with a product & development team based in Ukraine.

What You’ll Do

We are looking for a smart, punctual & attentive to details person who is willing to take on data entry processes and have an interest in software applications used by business jet operators in the US, Europe, Middle East, Asia, and Latin America.  

You will work closely with customers, sales and product managers to:

• Provide support services for customers: data entry & data verification; setting up, monitoring and fixing data loading scripts; creating mappings and configurations for data imports

• Communicate with customers ensure they're receiving the tools and support needed to achieve their goals

• Perform administration of existing accounts and onboard new customers

• Cooperate with product management team on development requests

• Analyzing data and performance

Requirements

• 1+ year of experience as a financial analyst, auditor or accounting specialist

• Intermediate English level or higher

• Proficient in Excel and/or Google Sheets

• Ready to work remotely

• Degree in Science

• Neat, capable to work with a large volume of numbers

• Punctual and self-motivated, able to deliver results working in a distributed team

What We Offer

• Young, but well-established product company with a product-market fit, a fast growing customer base, a modern and well-maintained code base, and no red tape or bureaucracy; we value everyone’s ideas and contributions

• 100% remote schedule

• Initial training within the existing customer success team

• Competitive compensation and benefits

• Small, friendly, experienced and highly professional team with a track record of building successful software businesses