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Boosta Inc  — вакансия в Customer Success Manager
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Customer Success Manager

Boosta Inc
2 года назад
17 апреля 2021
Киевул. Антоновича,40

Hey you!

We want you to make our customers satisfied and successful, whatever it takes!
If you love to dive deep into customers’ problems/likes/priorities/points of pain. If you are a process optimizer and like to eliminate inefficiencies. We are looking for a new member to join our great team!

We want our ideal candidate to have:

  • At least 2 years experience in the same or relevant position: customer service, customer care, customer success
  • Deep understanding of customer service metrics
  • Experience in building relationships with customers
  • Strong analytical skills
  • Strong communication and negotiation skills
  • Team management experience
  • English - advanced

This will definitely highlight you among other candidates:

  • Experience working with English speaking customers, in an international environment
  • Experience in e-commerce/SaaS/digital

Responsibilities:

  •  Monitoring active orders of VIP and Loyal clients. Preventing problems and quality issues. Problematic orders handling 
  • Serving as a communication link between VIP process participants and other departments 
  • Extracting VIP and Loyal clients who grew inactive. Establishing contact and inactivity reasons. Retaining clients for activity renewal 
  • Organising processes: establishing contact with new VIP clients, onboarding 
  • Department analytics and reporting

Why you’ll want to become a part of Boosta:

  • You will become a part of a team of young professionals ready to share their knowledge and expertise
  • The project is interesting and dynamically developing on a daily basis
  • We offer flexible working hours because we believe in a perfect work-life balance
  • Boosta supports your professional development, thus,  is ready to compensate for different trainings, conferences, conducts English and speaking classes on a regular basis
  • We offer outstanding corporate parties, regular team buildings, sports events, and much more (see our Instagram @boosta.co for evidence)
  • You’ll get 18 vacation workdays, 5 days off,  5 sick leaves per year
  • 5-minute walk from Olympiiska metro station to the office, great Olympic Stadium view from the window, doesn’t that sound nice?
  • And of course, you’ll get a competitive reward in Boosta              

Кравченко Наталия

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