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Hey you!
We want you to make our customers satisfied and successful, whatever it takes!
If you love to dive deep into customers’ problems/likes/priorities/points of pain. If you are a process optimizer and like to eliminate inefficiencies. We are looking for a new member to join our great team!
We want our ideal candidate to have:
- At least 2 years experience in the same or relevant position: customer service, customer care, customer success
- Deep understanding of customer service metrics
- Experience in building relationships with customers
- Strong analytical skills
- Strong communication and negotiation skills
- Team management experience
- English - advanced
This will definitely highlight you among other candidates:
- Experience working with English speaking customers, in an international environment
- Experience in e-commerce/SaaS/digital
Responsibilities:
- Monitoring active orders of VIP and Loyal clients. Preventing problems and quality issues. Problematic orders handling
- Serving as a communication link between VIP process participants and other departments
- Extracting VIP and Loyal clients who grew inactive. Establishing contact and inactivity reasons. Retaining clients for activity renewal
- Organising processes: establishing contact with new VIP clients, onboarding
- Department analytics and reporting
Why you’ll want to become a part of Boosta:
- You will become a part of a team of young professionals ready to share their knowledge and expertise
- The project is interesting and dynamically developing on a daily basis
- We offer flexible working hours because we believe in a perfect work-life balance
- Boosta supports your professional development, thus, is ready to compensate for different trainings, conferences, conducts English and speaking classes on a regular basis
- We offer outstanding corporate parties, regular team buildings, sports events, and much more (see our Instagram @boosta.co for evidence)
- You’ll get 18 vacation workdays, 5 days off, 5 sick leaves per year
- 5-minute walk from Olympiiska metro station to the office, great Olympic Stadium view from the window, doesn’t that sound nice?
- And of course, you’ll get a competitive reward in Boosta
Кравченко Наталия