Customer Success Manager

We are a product company that is developing a new approach unique to client management and the trading ecosystem. You will be involved in the development of such services as: BI (Reporting System), Roles/Permissions, Chat System, Trading platform, Client Engagement, Dialling system, ETC.

You will be involved in the development of the ECOsystem that will include such services as: BI (Reporting System), Roles/Permissions, Chat System, Trading platform, Client Engagement, Dialling system, ETC.

Required Skills:

- 2 + years of experience working in Fintech space or experience working in Product- or Success B2B service-related position

- Advanced English

- Excellent verbal and written communication and negotiation skills

- Focused, reliable and a responsible self-starter with strong critical problem-solving skills

- Excellent organizational skills and ability to make prioritization

- Ability to work in a fast-paced environment.

- Analytical mindset

Responcibilities:

- Communication with custumers (B2B) and development team

- Update about any new features that were released

- Collect feedback, reviews and use cases.

- Be aware of business requests

- prepare weekly performance reports

- Interact with Support department and other departments of the company

- Measure and improve customer satisfaction

We offer:

- Competitive compensation depending on experience and skills

- Long-term employment

- Career growth opportunities

- Compensation for sick lists and regular vacations

- English classes with native speaker

- Health insurance

- Free lunches