E-Commerce Manager UA&KZ

GSK is one of the world's leading science-based pharmaceutical companies with a mission to help people do more, feel better and live longer. Our goal is to be one of the most innovative, highly effective and trustworthy companies in the field of healthcare around the world. Our strategy is to provide access to the diverse, quality and essential medical products of as many people as possible in the world, through the three global areas of our business, scientific and technical know-how and talented people. Our values and expectations are the basis of everything we do and are an important part of our culture. Our key values are patient orientation, respect for people, and transparency. Our expectations are courage, responsibility, development and teamwork.

This role was created to accelerate GSK performance in online channels. Digital Commerce Manager will drive country eCommerce Strategy, Action Plan as well as capabilities that will help GSK achieve leading position in Digital Channels.

Key Responsibilities:

• Lead development of new online sales channel
• Lead the development of eCommerce activation plan
• Responsible for implementation and utilization of available e-commerce tools to drive sales growth
• Responsible for designing solutions for maximizing sales conversion of digital communication.
• Responsible for creation of dedicated e-commerce sales plans considering product and channel specific and market analysis
• Responsible for design of e-commerce joint business planning with Key Market partners.
• Recommends online sales programs and activities to achieve sales and profit goals.
• Managing FCP framework in country, ensuring strong focus on product presence and visibility in e-commerce channel
• Responsible for performance & e-commerce sales reporting

Basic requirements:

• Education - University Degree
• Min 2 year in Digital commerce (e-com), leading operators in the   on-line sales/Digital media areas at big international company, FMCG
• English – Fluent
• Negotiation – important to align GSK strategy with clients
• Marketing – important is situation assessment, FCP deployment, connection of customer plans to Digital/Media campaigns
• Must be able to work with both individually and with an intimate team as well as being comfortable at multi-tasking
• Dealing with complexity and identifying solutions
• Preparation of compelling business cases
• Maintain working knowledge of best practices in sales
• Excellent written and verbal communications skills

Preferred Qualifications:

• Operational tasks including online products integration, control, management, logistics follow-up
• Very experienced with online markets
• Supervision of online customer service and manage CRM software such as salesforce.
• Provide back-up to customer service related issues through telephone, written and emailed correspondence
• Analyze current business trends and propose ideas to increase traffic and sales.
• Analyze customs behavior on the site, including customer navigation, on-site search, checkout flow etc.
• Present suggestions and ideas to increase conversation and overall customer satisfaction
• Coordinate marketing for all online marketplaces, including promotional opportunities, pricing optimization, content creation
• Create oversee and respond to all affiliate marketing, social media, retargeting and paid search campaign and administrative needs

We're open to all talent - whatever your gender, disability, marital status, religion or belief, age, race, sexual orientation, ethnic or national origin.