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Вакансия закрыта

Technical Support Manager

Synergy
2 года назад
20 апреля 2021
Киев

Requirements:

- English level — Upper-intermediate or Advanced both verbal and written

- Technical education (Computer science or other related fields) or 1+ years of experience in technical and customer support

- Good understanding of web product development: SDLC, HTTP, Internet, RESTful API etc

- Understanding how to read and analyze logs

- Good communication skills

- Should be responsible and be able to solve problems individually


Would be a plus:

- Experience with Math/Statistics/Data analysis 

- Experience with CRM systems

- Experience with task trackers

- Experience working with Postman, Kibana


Responsibilities:

- Support internal business users in their everyday operational issues, using the system etc

- Communicate with new external partners and participating in technical integrations with them

- Support existing external integrations, troubleshoot APIs integrations

- Collect business users feedback and pass it to the team

- Monitor system's activity, reacting to the issues or suspicions

- Write manuals 

- Work closely with the development team

- Assisting the QA team in testing on the production


We offer:

Interesting projects, opportunities for professional growth

Competitive salary

Paid sick lists and vacations

Medical insurance

English courses

Flexible work schedule

Work with a professional team

Friendly atmosphere

Corporate events

Cozy office in the city center

Nadia

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