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Requirements:
- English level — Upper-intermediate or Advanced both verbal and written
- Technical education (Computer science or other related fields) or 1+ years of experience in technical and customer support
- Good understanding of web product development: SDLC, HTTP, Internet, RESTful API etc
- Understanding how to read and analyze logs
- Good communication skills
- Should be responsible and be able to solve problems individually
Would be a plus:
- Experience with Math/Statistics/Data analysis
- Experience with CRM systems
- Experience with task trackers
- Experience working with Postman, Kibana
Responsibilities:
- Support internal business users in their everyday operational issues, using the system etc
- Communicate with new external partners and participating in technical integrations with them
- Support existing external integrations, troubleshoot APIs integrations
- Collect business users feedback and pass it to the team
- Monitor system's activity, reacting to the issues or suspicions
- Write manuals
- Work closely with the development team
- Assisting the QA team in testing on the production
We offer:
Interesting projects, opportunities for professional growth
Competitive salary
Paid sick lists and vacations
Medical insurance
English courses
Flexible work schedule
Work with a professional team
Friendly atmosphere
Corporate events
Cozy office in the city center
Nadia